We ship out the same day the order is placed if placed before 12:00 (noon). If it is after 12:00, your order will be shipped out the next day. If the products ordered are back ordered, we will ship them out as soon as they are received. ______________________________________________________________________________
If the UPS or the USPS tracking information shows the order has been delivered, be sure to check everywhere -- occasionally, carriers will leave deliveries with neighbors,building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item as returned to us, contact us by email or phone. We may have the wrong shipping address, the driver may have attempted to deliver it but been unsuccessful, or the carrier may have lost it.
It is up to the driver's discretion whether to require a signature when delivering your order or whether to simply drop it off at your doorstep or with a building manager or in an office. If the driver feels it is best to obtain a signature, he/she will try a few times to get one. After that, the package will be returned as "undeliverable". These undeliverable orders will not be resent. A new order must be placed.
Most of the products are all shipped out together in one box and will arrive at the same time. If the order is large and is shipped in more than one package, they may arrive separately-although that is rare. If you log in to your account, you can see the number of tracking numbers listed for your order. That determines the number of packages that were shipped. On the UPS or the USPS website, you can also seethe estimated delivery date for each package.
Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of unused products within 30 days of the sale date and issue a full refund except for shipping cost.
Return shipping is easy. To return any item(s), simply contact our Customer Care Center via phone 877-763-0701, local Memphis, TN 794-0220 or email (firstname.lastname@example.org). A friendly Customer Care person will help you with your return. Your return may then be handed to any UPS driver or USPS driver or dropped off at any of thousands of UPS or USPS drop-off locations. Once your return is received at our processing center, you will receive a refund except for the shipping, along with an email message confirming receipt as long as the e-mail is enclosed with the return. Packing and sending your return in the box the items were originally shipped in can be reused if the sizing is appropriate. Simply apply the prepaid shipping label that our customer care representative will email to you. Give the package to your UPS or USPS driver or drop it off at any UPS or USPS drop-off location.
_______________________________________________________________________________ Please contact us with any questions or concerns: